Effective Date: 15th October 2025
Website: https://www.goldensoko.com
Business Name: Goldensoko
1. Introduction
Welcome to Goldensoko.com (“we,” “our,” “us”). By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.
Goldensoko is an online marketplace based in Kenya that sells second-hand clothing in bales. All purchases are subject to the terms outlined below.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
3. Products and Condition
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All our items are second-hand clothing sold in bales.
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Due to the nature of the products, variations in quality, color, and size are expected.
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Images on the website are for illustration purposes only; actual products may differ.
4. Pricing and Payments
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All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes, unless otherwise stated.
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We reserve the right to change prices at any time without prior notice.
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Payment must be made in full at the time of order using the available payment methods on our site (e.g., M-Pesa, bank transfer, or debit/credit card).
5. Shipping and Delivery
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Orders are processed and shipped within 7 business days after payment confirmation.
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Delivery timelines depend on your location within Kenya.
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Goldensoko is not liable for delays caused by courier services, weather, or other factors beyond our control.
6. No Returns or Exchanges
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All sales are final.
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Due to the nature of second-hand clothing and bulk purchases, we do not accept returns, refunds, or exchanges once an order has been completed.
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Customers are encouraged to review all product details and ask questions before placing an order.
7. Limitation of Liability
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Goldensoko shall not be liable for any direct, indirect, or consequential losses arising from the use of our products or website.
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We make no guarantees as to the suitability of any product for a particular purpose.
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Our maximum liability to you, under any circumstance, shall not exceed the amount you paid for the product in question.
8. Data Protection and Privacy (GDPR & Kenyan Data Protection Compliance)
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We value your privacy and are committed to protecting your personal data in line with the EU General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act, 2019.
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We collect only the information necessary to process your order and improve our services.
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Your data will not be sold or shared with third parties, except for essential service providers (e.g., delivery companies, payment processors).
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You have the right to access, correct, or request deletion of your personal data. To exercise your rights, please contact us at info@goldensoko.com.
9. Intellectual Property
All content on this website—including logos, images, text, and design—is the property of Goldensoko and is protected by copyright laws. You may not reproduce or use any content without our written permission.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site signifies acceptance of the updated Terms.
11. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Kenya.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Goldensoko
Email: info@goldensoko.com
Address: Nairobi, Kenya